ITIL (Information Technology Infrastructure Library)

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Hiring an IT Consultant can be beneficial to your business, but finding one can be a task in its own.

ITIL, formerly an acronym for Information Technology Infrastructure Library, is a set of detailed practices for IT service management (ITSM) that focuses on aligning IT services with the needs of the business.


ITIL 4 – the most recent release of ITIL® [1] – was launched in Feb 2019. It’s the first major update to the ITIL framework since 2007, designed in large part to keep up with recent trends in software development and IT operations.

ITIL 4 provides a flexible foundation for organizations that need to integrate various frameworks and approaches into their service management operating models.
ITIL 4 aims to help businesses navigate the new technological era of digital services.


What are the 5 stages of ITIL?

There are five stages in the ITIL V3 Service Lifecycle: Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement.

What are the ITIL processes?

ITIL Processes. ITIL v3 has 26 processes which have been segregated into five process areas service strategy, service design, service transition, service operations, continual service improvement. Process is a sequence of activities which has some inputs, triggers, outputs and delivers specific outcomes to the customer.

https://wiki.en.it-processmaps.com/index.php/ITIL_Processes


The five stages of the service lifecycle

Each of the five stages is focused on a specific phase of the service lifecycle:

Service Strategy

Process Objective: To decide on a strategy to serve customers. Starting from an assessment of customer needs and the market place, the Service Strategy process determines which services the IT organization is to offer and what capabilities need to be developed. Its ultimate goal is to make the IT organization think and act in a strategic manner. Read more

Service Design

Process Objective: To design new IT services. The scope of the process includes the design of new services, as well as changes and improvements to existing ones. Read more

Service Transition

Process Objective: To build and deploy IT services. Service Transition also makes sure that changes to services and Service Management processes are carried out in a coordinated way. Read more

Service Operation

Process Objective: To make sure that IT services are delivered effectively and efficiently. The Service Operation process includes fulfilling user requests, resolving service failures, fixing problems, as well as carrying out routine operational tasks. Read more

Continual Service Improvement – CSI

Process Objective: To use methods from quality management in order to learn from past successes and failures. The Continual Service Improvement process aims to continually improve the effectiveness and efficiency of IT processes and services, in line with the concept of continual improvement adopted in ISO 20000. Read more


Everyone can use a little help from a designated professional. When it comes to managing the different aspects of your business, an IT consultant can help with many different facets.

As a small business owner (or medium-sized business owner), you are in charge of all aspects of your business. You may have to tend to many different things you would rather not have to. This may include, being the administrator, salesperson, marketing lead, and even in charge of Information Technology (IT). Taking one or more of these jobs that don’t quite relate directly to your business can help you focus on the things that matter most.

Hiring an IT Consultant can be beneficial to your business, but finding one can be a task in its own. Everyone can use a little help from a designated professional.

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