I.T. Service Lifecycle (ITIL)

Everyone can use a little help from a designated professional
Everyone can use a little help from a designated professional

ITIL is not just the domain of larger, established organisations. It can also be used in SMEs to improve the efficiency and economy of your IT infrastructure. Large companies and government organisations create most industry standards by sharing ideas, but when it comes to harvesting value from standards, small and mid-size companies have much to gain. ITIL is a good example.

ITIL, formerly an acronym for Information Technology Infrastructure Library, is a set of detailed practices for IT service management (ITSM) that focuses on aligning IT services with the needs of the business.

Everyone can use a little help from a designated professional. When it comes to managing the different aspects of your business, an IT consultant can help with many different facets. ITIL is the I.T. Service Lifecycle.


What are the 5 stages of ITIL?

There are five stages in the ITIL V3 Service Lifecycle: Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement.

Strategy

Determine I.T. Services

To decide on a strategy to serve customers. Starting from an assessment of customer needs and the market place, the Service Strategy determines which services the IT organization is to offer and what capabilities need to be developed.

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Operations

Fulling User Requests

To make sure that IT services are delivered effectively and efficiently. The Service Operation process includes fulfilling user requests, resolving service failures, fixing problems, as well as carrying out routine operational tasks. To help Service Operation achieve its objectives, there are five processes and four functions.

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Design

Designing the I.T. Services

To design new IT services. The scope of the process includes the design of new services, as well as changes and improvements to existing ones. There are five major aspects of service design. The stage of the lifecycle is design.

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Improvement

Continual Service Improvement.

To use methods from quality management in order to learn from past successes and failures. The Continual Service Improvement process aims to continually improve the effectiveness and efficiency of IT processes and services, in line with the concept of continual improvement adopted in ISO 20000. 

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Transition

Build and Deploying

To build and deploy IT services. Service Transition also makes sure that changes to services and Service Management processes are carried out in a coordinated way. ITIL service transition helps plan and manage the change.

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Objectives

ITIL Process Objectives

ITIL Processes. ITIL v3 has 26 processes which have been segregated into five process areas service strategy, service design, service transition, service operations, continual service improvement. Process is a sequence of activities which has some inputs, triggers, outputs and delivers specific outcomes to the customer.

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ITIL best practices cover the following areas of ITSM, including:

  • Incident management
  • Change management
  • Problem management
  • Service-level management
  • Continuity management
  • Configuration management
  • Release management
  • Capacity management
  • Financial management
  • Availability management
  • Security management
  • Help desk management
  • Knowledge management

Everyone can use a little help from a designated professional.


Let’s build something together.

Everyone can use a little help from a designated professional


Everyone can use a little help from a designated professional. When it comes to managing the different aspects of your business, an IT consultant can help with many different facets.

As a small business owner (or medium-sized business owner), you are in charge of all aspects of your business. You may have to tend to many different things you would rather not have to. This may include, being the administrator, salesperson, marketing lead, and even in charge of Information Technology (IT). Taking one or more of these jobs that don’t quite relate directly to your business can help you focus on the things that matter most.

Hiring an IT Consultant can be beneficial to your business, but finding one can be a task in its own. Everyone can use a little help from a designated professional.

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