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The objective of ITIL Service Operation is to make sure that IT services are delivered effectively and efficiently. The Service Operation lifecycle stage includes the fulfilling of user requests, resolving service failures, fixing problems, as well as carrying out routine operational tasks.
There are five stages in the ITIL V3 Service Lifecycle:
- Service Strategy
- Service Design
- Service Transition
- Service Operation
- Continual Service Improvement
What is the goal of ITIL?
The ITIL (Information Technology Infrastructure Library) is a framework designed to standardize the selection, planning, delivery and maintenance of IT services within a business. The goal is to improve efficiency and achieve predictable service delivery.
ITIL is a framework of best practices for delivering IT services. ITIL’s systematic approach to IT service management can help businesses manage risk, strengthen customer relations, establish cost-effective practices, and build a stable IT environment that allows for growth, scale and change
Main benefits of ITIL
Stronger alignment between IT and the business.
Improved service delivery and customer satisfaction.
Reduced costs through improved utilisation of resources.
Greater visibility of IT costs and assets.
Better management of business risk and service disruption or failure.
Why is ITIL Successful?
Best practice ITIL represents the learning experiences and thought leadership of the world’s best-in-class service providers. ITIL is successful because it describes practices that enable organisations to deliver benefits, return on investment and sustained success.
Why is ITIL not Successful?
Lack of vision. This is one of the main reasons for the implementation to fail. Many organizations get inspired by the idea of implementing the framework that they begin to do so, without understanding the objectives of ITIL framework and how it could solve their problems.
“ITIL service management covers and provides guidelines businesses can follow to optimize everything needed to manage a high-performing IT services department with a focus on service quality and creating value..”
Everyone can use a little help from a designated professional.
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Everyone can use a little help from a designated professional
Everyone can use a little help from a designated professional. When it comes to managing the different aspects of your business, an IT consultant can help with many different facets.
As a small business owner (or medium-sized business owner), you are in charge of all aspects of your business. You may have to tend to many different things you would rather not have to. This may include, being the administrator, salesperson, marketing lead, and even in charge of Information Technology (IT). Taking one or more of these jobs that don’t quite relate directly to your business can help you focus on the things that matter most.
Hiring an IT Consultant can be beneficial to your business, but finding one can be a task in its own. Everyone can use a little help from a designated professional.
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Hiring an I.T. Consultant can be beneficial to your business