Service Transition – ITIL

Everyone can use a little help from a designated professional
Everyone can use a little help from a designated professional

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There are five stages in the ITIL V3 Service Lifecycle:

  • Service Strategy
  • Service Design
  • Service Transition
  • Service Operation
  • Continual Service Improvement

What is ITIL 3 Service Transition?

Service Transition manages transition of a new or changed service. It ensures all changes to the service management processes are carried out in coordinated way. Service Transition is responsible for shifting new and changed services from the test environment into the live business environment while ensuring that there is minimum disruption to existing services.

There are seven processes in service transition:

  • Service Transition Planning and Support
  • Change Management
  • Service Asset and Configuration Management
  • Release and Deployment Management
  • Service Validation and Testing
  • Evaluation Management
  • Knowledge Management

Service Transition Planning and Support

Service Transition Planning and Support is in charge of planning and coordinating all the resources that the Service Transition processes need to package, build, test, release, deploy, and establish a new or changed service. Service Transition Planning and Support ensures that these activities are done within the predicted cost, quality, and time estimates.

This process also plans and coordinates resources so that the new or changed service meets the requirements outlined in Service Design. In addition, Service Transition Planning and Support identifies, manages, and controls any disruptions that take place when transitioning the new or changed service into the live environment. This process provides support to all the processes and personnel involved in the Service Transition phase.

Understanding the level of risk during and after change. By having effective and efficient Service Transition Planning and Support within your organization, you will be able to manage any number of Changes and Releases while continuing to deliver high-quality services, resulting in enhanced customer satisfaction.

What is ITIL 4 Service Strategy?

ITIL 4 is an update to ITIL v3, or 2011 Edition, and accounts for the new service management challenges brought about with new technologies. The framework for ITIL 4 includes a four-dimensional model and service value system (SVS), helping describe a balanced and holistic approach to service management to help organizations create value as well as achieve the most desirable outcomes for all involved.

Like the four Ps of service management (People, Process, Product or technology, and Partners or suppliers) in ITIL 3, ITIL 4 refines these to be four dimensions organizations must consider when delivering a balanced service management approach:

  • Organizations and people
  • Information and technology
  • Partners and suppliers
  • Value streams and processes

“ITIL service management covers and provides guidelines businesses can follow to optimize everything needed to manage a high-performing IT services department with a focus on service quality and creating value..”

– Anon

Everyone can use a little help from a designated professional.


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Everyone can use a little help from a designated professional


Everyone can use a little help from a designated professional. When it comes to managing the different aspects of your business, an IT consultant can help with many different facets.

As a small business owner (or medium-sized business owner), you are in charge of all aspects of your business. You may have to tend to many different things you would rather not have to. This may include, being the administrator, salesperson, marketing lead, and even in charge of Information Technology (IT). Taking one or more of these jobs that don’t quite relate directly to your business can help you focus on the things that matter most.

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