Issue tracking and resolution is key to a successful business, no matter what size you are. Disgruntled employees are far less productive than happy ones. Customers appreciate when an issue is being managed well. Effective communication breeds confidence. You also save money in the long run.
Want to now about your issues?
- Want to know the status of an issue and who is working the ticket?
- That’s if it is assigned at all!
- What to know who raised the issue?
- Want to know what priority it has been given?
- Want to know when it will be dealt with?
- Want to know how many open tickets you have?
- Want to know how many have been closed?
All of this can be achieved with a simple issue tracker and form, along with reports showing you statistics. For example, average time to close a ticket. The volume of tickets. Which departments raise the issues. All of which, allows you to control the resources required to fix the issues. Allocate the correct resources. Monitor the trends, so that you can avoid them in the future. It all saves time and money by having the correct approach to issue management. Understand your root cause of issues and the known causes, look to manage them in a structured manner.
Want to know more? Contact us here. We would love to be able to help you.
Everyone can use a little help from a designated professional. When it comes to managing the different aspects of your business, an IT consultant can help with many different facets.
As a small business owner (or medium-sized business owner), you are in charge of all aspects of your business. You may have to tend to many different things you would rather not have to. This may include, being the administrator, salesperson, marketing lead, and even in charge of Information Technology (IT). Taking one or more of these jobs that don’t quite relate directly to your business can help you focus on the things that matter most.
Hiring an IT Consultant can be beneficial to your business, but finding one can be a task in its own. Everyone can use a little help from a designated professional.
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